Returns & Refunds

If you are dissatisfied with an American Sciences purchase, tell us within 60 days of delivery through our contact form, with a short reason for your request. Every request is reviewed by the team under this policy.

The 60-day guarantee

Send your request through our contact form within 60 calendar days after the order is delivered. Submitting a request does not automatically issue a refund: the team reviews the order, timing and reason before approval. When a satisfaction request is approved, we refund the covered amount as described under Refund timing below. Discounted products and bundles receive the same review.

How to request a refund

Use our contact form with your order number, the product involved, and a short description of the problem or why you are dissatisfied. This information lets us find the right payment. If we approve a refund, we will ask for the wallet address to send it to. We will never ask for a card number, a password, or your wallet’s private key or recovery phrase.

Opened consumables

No physical return is required for an opened consumable. We may provide safe disposal instructions. Do not mail an opened product unless we expressly ask you to do so and provide instructions.

Wrong or damaged goods

If we sent the wrong goods or they arrived damaged, we will replace them or refund them at American Sciences’ cost. Contact us as soon as reasonably possible with the order number and what arrived. We may ask for a photo to help document shipping damage, but we will not require you to pay return shipping for our error or for damaged goods.

A full refund returns the full order total. Any processing fee our payment partner charges us is absorbed by American Sciences and is not deducted from your refund. Our payment partner’s funding service charges its own fees; these are not charged by American Sciences and are not refundable by us.

Refund timing

Approved refunds are paid in USDC on the Base network to the wallet address you give us, within 10 business days of approval and usually much sooner, including partial refunds for part of an order. Please double-check the address and network, because transfers cannot be reversed once sent. If you do not have a wallet, contact us and we will help. Orders placed before this version keep the terms, including the refund method and amount, that applied when you ordered.

Your other rights

This policy adds to, and does not replace, any rights you have under applicable consumer law.

Contact

Questions or requests: our contact form.