Returns & Refunds

If you are dissatisfied with an American Sciences purchase, email us within 60 days of delivery with a short reason for your request. Every request is reviewed by the team under this policy.

The 60-day guarantee

Email your request within 60 calendar days after the order is delivered. Submitting a request does not automatically issue a refund: the team reviews the order, timing and reason before approval. When a satisfaction request is approved, we refund the covered amount to the original payment method. Discounted products and bundles receive the same review.

How to request a refund

Email hello@americansciences.org with your order number, the product involved, and a short description of the problem or why you are dissatisfied. This information lets us find the correct payment and respond without asking you for card details.

Opened consumables

No physical return is required for an opened consumable. We may provide safe disposal instructions. Do not mail an opened product unless we expressly ask you to do so and provide instructions.

Wrong or damaged goods

If we sent the wrong goods or they arrived damaged, we will replace them or refund them at American Sciences’ cost. Contact us as soon as reasonably possible with the order number and what arrived. We may ask for a photo to help document shipping damage, but we will not require you to pay return shipping for our error or for damaged goods.

Refund timing

We process an approved refund as quickly as possible — typically within 10 business days — to the original payment method. Banks and card providers control when the credit appears after we submit it, so posting may take additional time.

Your other rights

This policy adds to, and does not replace, any rights you have under applicable consumer law.

Contact

Questions or requests: hello@americansciences.org.