Privacy Policy

This Privacy Policy explains what information American Sciences (“American Sciences,” “we,” “us,” or “our”) collects through americansciences.org (the “Site”), how we use it, who we share it with, and the choices you have.

Current-release scope. Public lead signup and campaign marketing are not active. Other sections below apply only when the described account, ordering, support, review, address, payment, or email service is available; we collect service-specific information only when you use an available service.

1. Who we are

American Sciences is a US-based company. Our legal entity is American Sciences LLC, a Delaware limited liability company. Our mailing address is:

American Sciences LLC
2651 N Harwood St, Dallas, TX 75201

For any privacy question or request, use our privacy request form. It records your request and gives you a reference, so we can tell you where it stands.

2. Information we collect

Information you give us. If you contact us, you provide your name, email address, and the content of your message. If you create an account or place an order, you provide the account, contact, delivery, and order information needed for that service.

Order and support information. When you place an order, we collect your name, email address, billing and shipping address, the products and quantities ordered, discounts, totals, order status, and transaction references. If you ask for support, a replacement, or a refund, we keep the request and the actions taken with the order record.

Manual-payment inquiries. If you ask us to arrange an order above the online-card limit, we store your name, email address, optional phone number, message, and the products, quantities, and totals in the server-priced cart you asked us to arrange.

Optional address suggestions. If you choose to use checkout address suggestions, Google Maps Platform processes the partial street-address text you enter and the selected place identifier so we can return a structured address. We do not include your name, email, phone number, order contents, or payment information in those requests. You can always enter the address manually instead.

Information collected automatically. When you visit the Site, we and the service providers in Section 5 automatically receive:

• IP address. Your IP address is processed to protect the Site from spam and abuse. It is used as the key of a short-lived rate-limiting counter stored in our database, and those records are automatically deleted after two days. Your IP address is also processed by our hosting and bot-protection providers as part of delivering and securing the Site.
• Approximate location (country, region, and city), derived by our hosting provider from your IP address. If you submit an available public contact form, this approximate location may be stored with the contact record. We do not store your full IP address on that record.
• Referral and campaign information — the address of the web page that referred you, the page on our Site where you arrived, and campaign tags (UTM parameters) in the link you followed. We use this for first-party attribution; if you submit an available contact form, it may be stored with that contact record.
• Device and browser information— your browser’s user-agent string and language setting. We process this for security, compatibility, and first-party analytics; an available contact form may store it with the contact record.

Email delivery information. When we send you email, our email provider reports delivery events back to us (for example, whether a message was delivered, bounced, or was marked as spam). We store these event records, which include your email address, so that we can investigate transactional delivery and stop sending to addresses that bounce or report our mail as spam.

Customer reviews.If you submit a product review, we store the rating, title, review text, moderation state, and the order-item link needed to verify the purchase. A published review shows the rating, review text, month and year, and a “Verified purchase” label. It does not show your name, email, address, order number, or account ID.

We do not ask for health information or government identifiers through this Site. Payment card details are entered directly into the payment provider’s secure experience. American Sciences never receives or stores your card number, expiration date, or security code.

3. Cookies and analytics

• Analytics preference. We store one first-party preference cookie after you choose whether to allow analytics. It records only that choice, expires after 180 days, and is not a visitor identifier. If you allow analytics, our cookieless analytics service reports aggregate visit statistics such as page views, referring sites, approximate country, and device type. This cookieless analytics service never receives account, order, payment, query-string, or signed-capability routes.
• Bot protection. We use Cloudflare Turnstile to distinguish humans from automated bots on our forms. It is a strictly necessary security service and may store a short-lived token or similar value in your browser for that purpose.
• Advertising measurement. If you allow analytics, we load the Meta Pixel, a third-party advertising and cross-site tracking technology operated by Meta. It reports which pages you reach and, when you complete a purchase, the order total and currency. It is not loaded on your account or sign-in pages, and it never receives your name, email address, or what you bought. If you choose essential only, it is never loaded. You can change your choice at any time from the footer. If your browser sends a Global Privacy Control signal, we treat that as an opt-out and do not load it at all, whatever your stored choice says.

4. How we use your information

We use the information described above to:

• send order, account-access, support, shipping, refund, security, and other transactional messages you request or that are needed to provide the service;
• respond to messages you send us;
• create, verify, fulfill, support, reconcile, replace, cancel, or refund your order;
• verify, moderate, publish, and respond to product reviews without exposing the underlying customer or order identity;
• detect and respond to payment and order fraud and maintain transaction, financial, and accounting records;
• understand, in aggregate, how the Site is used, and improve it;
• stop transactional delivery to addresses that bounce or report spam;
• protect the Site against spam, fraud, and abuse; and
• comply with legal obligations.

We do not currently operate a public lead-signup or campaign-marketing program. If we introduce one, it will use separate confirmed consent and every marketing message will provide an unsubscribe method.

5. Who we share information with

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We share it with service providers who operate the Site for us, under contract and only as needed to provide their service:

We may also disclose information if required by law, or to protect our rights, our users, or the public; and in connection with a merger, acquisition, or sale of assets, subject to this Policy.

6. How long we keep information

• Contact and support records are kept only as long as reasonably needed to answer the request, protect the service, or meet a legal obligation, unless you ask us to delete them sooner (Section 7).
• Rate-limiting records (which include IP addresses) are automatically deleted after two days.
• Suppression records — if an email address hard-bounces or reports our mail as spam, we keep that address on a do-not-send list so that we do not email it again. We keep this for as long as we send email, because deleting it would cause us to email the address again.
• Email delivery event records are kept to investigate transactional delivery, bounce, and complaint problems.
• Order, transaction, delivery, support, and refund records are kept for as long as reasonably necessary to provide the order, administer the terms accepted with it, detect fraud, resolve disputes, and meet financial, accounting, and other legal recordkeeping obligations.
• Review records are retained with their moderation and publication history so we can preserve review integrity, honor valid privacy requests, and investigate abuse. A public review is removed from display when it is archived.

7. Your choices and rights

• Marketing choices. Campaign marketing is not currently active. Any future marketing program will require separate confirmed consent and include a one-click unsubscribe link. You can also ask us through our privacy request form.
• Access, correct, or delete your information. Use our privacy request form and we will respond as required by applicable law. We may retain transaction records that law requires us to keep even after honoring a deletion request.

Depending on where you live, US state privacy laws (for example in California, Virginia, Colorado, and Connecticut) may give you rights to know what personal information we hold about you, to obtain a copy of it, to correct it, or to have it deleted. To exercise any of these rights, use our privacy request form. We will not discriminate against you for exercising a privacy right.

We do not sell or share your personal information for targeted advertising. If our practices change, we will update this Policy and provide any choices required by law at that time.

8. Security

We protect your information with encryption in transit, strict database access controls, and least-privilege service credentials. No method of transmission or storage is completely secure, but we work to safeguard the information we hold.

9. Age of users

The Site and our products are intended for adults aged 18 and over. The Site is not directed to children, and minors should not submit personal information through the Site. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, tell us through our privacy request form and we will delete it.

10. Changes to this Policy

We may update this Policy from time to time. We will post the updated version here with a new “Last updated” date.

11. Contact us

Privacy and data requests: our privacy request form
General questions: our contact form

For legal notices only, and not for privacy requests: privacy@americansciences.org

American Sciences LLC
2651 N Harwood St, Dallas, TX 75201